FAQ
If you don't find an answer to your query here, please don't hesitate to call or email.
Republic of Ireland: Lo-Call 1890 987 101
Rest of World: ++353 86 323 6499
By Email: sara@hautemama.ie
That depends on the fabric composition of the item. Try not to tumble-dry even the most basic pieces of maternity wear. Simply washing them on a 30C or ‘delicates’ wash and allowing them to dry flat in the fresh air (or inside with the windows open on rainy Irish days!) will help your clothes look better and last longer... ready to be stored away carefully until the next pregnancy!
Simply pop it in the envelope, box or mailing bag it arrived in, include your name and order number, reseal and bring it to the nice man or woman at your local post office and have them send it back to us at:
Haute Mama
7 South Main Street,
Naas,
Co.Kildare
It happens. Although rarely, at Haute Mama! No problem, though. Just send the item back to us and, depending on your preferences and stock levels, we’ll either exchange it or give you a full refund. Please ensure that you enclose your order number and name with the items you are returning.
Everyone loves free shipping and we do offer it as a promotion from time-to-time. We have considered offering it all the time but because our stock comes from across the pond, the costs would have to be absorbed elsewhere (i.e. the price of the clothes and gifts going up, which wouldn't be popular either). The old cliché that 'the customer pays in the end' is true in this case I'm afraid. Still, what you spend on shipping you save in not having to traipse out to the shops, never mind across the globe to find our items for yourselves!
We use DPD couriers for all Irish and UK deliveries. DPD Europe and An Post (Ireland’s postal system) for international orders.
It depends where you live. Ireland and the UK is €5.99. That’s next day delivery for Ireland and 2-3 day for the UK. Europe is €20; US, Canada, UAE, Japan and the rest of the world is €30
Within Ireland if your order is placed before 11am it’ll be with you the very next day. Pretty wonderful, eh? After 11am, it will ship out the following day. UK is 2-3 days for delivery. Europe is 3-4 days and US, Canada, UAE, Japan and rest of the world is 6-10 days.
We are here to help, be it to answer a a question about sizing or solve a panic over what to buy for a new mom or baby. Call us in Ireland 1890 987 101 or 045 884 887 between 10am and 6pm every day. If you get a voicemail service please leave a message and we will get back to you promptly. Email is also good. Again, we always try to reply to each customer promptly. info@hautemama.ie We really love solving customer’s problems, so don’t be a stranger if you have a question.
Well, if it has decreased that usually means a sale. Hooray! If it has increased slightly then it’s a customs and shipping issue. We strive to be competitive. At Haute Mama HQ we are avid comparison shoppers. We detest being ripped off and have lived outside of Ireland for long enough to realise the true meaning of Rip-Off Republic. In practical terms we strive to give Irish women gorgeous maternity wear and stunning baby gifts at the best price possible. Yes, you can get a blanket at another store for half the price but we guarantee that it will also be half the quality and won’t feel nearly as luxurious. Having an online store means that you can’t get a sense of just how fabulous our products feel, so you’ve just got to trust us on this one. We feel that the images presented represent the gorgeous products but if you need any additional information do not hesitate to contact us. And it goes without saying that if you are not 100% impressed we will be more than happy to offer a full refund or exchange, no questions asked.
Possibly, although we reckon slim is wildly over-rated anyway. What we can promise is seriously stylish clothes that ooze elegance and help you feel good about yourself. Feeling good when you look in the mirror is never more important than when you’re pregnant or adjusting to new motherhood, so our biggest hope is that your purchases will help you see that you are, indeed, a Haute Mama, inside and out.
Almost certainly. What baby wouldn’t feel content cuddling up with a gorgeous Max Daniel blanket to soothe themselves to sleep? What’s more, people won’t be able to stop themselves from cooing at your baby and admiring their blanket, so you’ll probably be inundated with offers to babysit. End result: you and Haute hubby could get a night out, all thanks to Haute Mama and your baby’s brand new blanket. We reckon it’s only a matter of time before even medical professionals start recognising the power of a little retail therapy at Haute Mama to soothe all manner of a new mom’s ills. (We exaggerate a little. Worth a try with the blanket, though?)
Oh, we don’t like it when that happens to us either! You find that perfect dress and your size is just not available. AGH! Ok so here’s how it works at Haute Mama. We order our maternity wear collection two seasons in advance, which means our stock is always a step ahead of what’s in vogue, but it also means that once we’re out of a size we generally can’t reorder. The designers we work with in the US usually only cut fabric to order so reordering is simply not an option. Our policy is to order just a few of each size in each style. We know that’s no fun for you when you can’t find your size, but excess stock is no fun for us and we are very keen to maintain an element of exclusivity to the clothes we sell. That helps ensure your purchases are special, and makes your look stand out from the crowd. But do drop us a line if you’ve fallen in love with an item that isn’t in stock in your size. We might know of something similar coming in soon, and meanwhile - you never know - someone else might return the item in your size. Depends on your karma, so be good! er 2
We get asked this A LOT. Sadly we don’t know of such a service as yet, although if we ever grow the business this is one area we’ll give some serious thought to. Joking aside, we reckon husbands are indispensable, and not just nine months before the baby arrives. Haute Dadas, we salute you, and recognise your invaluable contribution to family life. Now if you could just mop the kitchen floor, make dinner, and put your own pants in the laundry from time to time we’d, um, make it worth your while. In fact, instead of trading him in, why not buy him a little something from the lingerie section of Haute Mama? We can practically guarantee it’ll encourage him to be more compliant when it comes to nappy duty and night feeds.
Occasionally we can. It’s less likely to be the case with maternity wear but the baby gift selection is re-orderable. Due to the complicated nature of importation, we try to coordinate our orders from the US and have a number of designers arrive at the same time which in effect makes it more cost effective for us and we can pass that saving onto you. Hurrah. We love it when a plan comes together. Contact us for more details on this one.
Ooooh we LOVE gift-wrapping. Beautiful presentation is tantamount to the Haute Mama hallmark. We adore tissue paper and get positively giddy at the sight of spools of elegant ribbon. Trained in the art of beautiful gift-wrapping by Jane Means, the internationally renowned Gift Wrapping Guru, we’ll wrap your gifts as if they were our own, using only the highest quality luxury tissue paper and sumptuous organza ribbon in an array of colours. For those extra special gifts we also offer keepsake items that are sure to be cherished long after they’ve been unwrapped. Our Gift Wrapping service is inspired by the charming Mom & Baby boutiques of New England, where attention to detail is second to none, and the wrapping is as much a part of the gift as the item inside.
Yes, absolutely. We work very hard to ensure that ALL of the skincare products we sell (Ireland’s own VOYA range and the highly acclaimed US skincare brands Belli & Noodle, and Boo) are 100% safe to use during pregnancy, while nursing and even on your cutie patootie’s perfect skin. They’re almost good enough to eat, but best not to try that.
Easy peasy. Simply choose the amount you’d like to gift, fill in the recipient details and checkout. Select free shipping at checkout. All Gift certificate are free delivery! Now if only everything in life could be this easy.
We try to process returns as quickly as possible, but it can take up to five days when we’re very busy. You will always receive an email stating that we have received the returned items and letting you know when we’ve refunded your card.
If you are returning goods for refund or exchange please send them to:
Haute Mama
7 South Main Street
Naas
Co. Kildare
As we are an Irish based maternity wear and baby gift boutique, our base currency is Euros. We cater to our overseas customers by offering the option of shopping in Sterling or USD. All of our exchange rates are based on the rates offered by www.xe.com so when shopping in GDP or USD the price of an item can change slightly from day to day or week to week.
It’s a tie between the BabyJar and Max Daniel blankets and the Beba Bean pee-pee teepees. Both are at quite different price points so we find that when gifting a family member or close friend, you tend to opt for a more luxurious and longer lasting gift. When it’s just a token that someone’s after, the pee-pee teepees are the best bet. New moms (and dads!) love them. And before you ask, no, they don’t make them in sizes fit for Dads. Ewwww.
Are there more baby girls than boys being born in Ireland? Because try as we might, we just can’t keep pink things in stock?! Again, our top selling baby girl gifts are the BabyJar and Max Daniel blankets and the Jamie Rae flower hats. Both are at quite different price points so we find that when gifting a family member or close friend, you tend to opt for a more luxurious and longer lasting gift. When it’s just a token that someone’s after, the Jamie Rae hats are sure to delight every new mom. We only wish they did them in sizes fit for Moms.
Yes, we have a shop on 7 South Main Street, Naas, Co. Kildare. We welcome customers to our shop every day from 10am - 6pm Monday to Saturday. Our staff are there to help you find the best clothing and styles for your growing bump. We look forward to meeting you in the flesh!
You can pick up your order from Haute Mama Boutique, 7 South Main Street, Naas. Co. Kildare. Please drop us an email or give us a call to arrange this in advance, so we can make sure it’s ready and waiting for you.
Don't worry. The delivery driver will leave you a note to let you know they called while you were out. Just call the phone number on the note to arrange a more convenient delivery day.
That’s not so hard to answer – we have prettier stuff. No, seriously. As Moms ourselves, we hand select everything we stock, choosing only the items we’d give our best friends, or would love to receive ourselves. It’s a bit like the difference between buying your cup of coffee from one of those enormous international coffee shop chains, or getting your caffeine fix from the little Italian cafe round the corner. It’s just a totally different experience, and we work hard to provide a level of customer service that is distinctly personal, and rather lovely. What’s more, it’s increasingly difficult to buy a really special baby gift or truly original maternity wear these days, with everyone shopping at the same global superstores. If you’re buying a gift for a new baby or choosing a maternity dress for a special occasion there are no guarantees that three other people won’t have bought exactly the same thing. Not so at Haute Mama. We only stock a few of each item in our maternity wear collection so we can practically guarantee that you won’t find yourself dressed identically to someone you happen to stand next to at a wedding, and our gifts are much more likely to stand out in a sea of standard newborn baby gifts.
Haute Mama went live in March 2008 and we opened our very own Maternity Boutique in Naas in October 2011. We have been fortunate to build valuable feed back from our customers face-to-face during our time in the shop and this has helped us source even more goodies, necessities and basics for mummy's and baby's across Ireland and Europe.
We have a no quibble return policy - which does exactly what the label says. If you want to return something, for any reason at all, we won’t quibble, argue or even bat an eyelid. You have up to 14 days to make your mind up about any order. As long as we receive the returned item within 14 days of the receipt of your order, we’ll exchange or refund it, no questions asked.
Please note, sale items work slightly differently. You can return sale items for any reason at any time within 7 working days after the day you receive it, for a full refund.