SHIPPING

Once your credit card has been approved, and your delivery/billing address verified, your order will be dispatched from Haute Mama's location in Templeogue by An Post  (our nominated couriers) and for international destinations by An Post
Dispatch will be made to your stated delivery address and a signature may be required upon delivery to ensure safe arrival.

We aim to dispatch your orders as soon as possible provided that the items you have ordered are in stock. For orders placed and completed before 11am (GMT) Monday to Friday, we will dispatch on the next day. For orders placed after 11am (GMT) we will dispatch your order within two working days. To avail of our standard next day delivery service and /or UK express orders must be placed before 11am. Please call us on 00353 0862566468  If you require further assistance in placing your order. You can also email me at maeve@hautemama.ie

To ensure prompt delivery we must have accurate and complete address details to ensure we can make one delivery charge per delivery address.

A daytime telephone number is required in case we or our delivery agents need to contact you.

DELIVERY

For shipments within Ireland we have a standard delivery which delivers to Irish addresses on the next working day. In rare circumstances this may take up to 2 days but we will notify you if we expect a delay with a particular order. UK deliveries will be handled on Haute Mama's behalf by A Post (our nominated couriers) and your fabulous order will be with you within 48-72 hours. 

For shipments outside Ireland and the UK we use both An Post (Irish Mail) or a courier company depending on the size/weight of the order.

The table above is a guide to the delivery timing you should expect. This summarizes the number of working days between the despatch of your order from our Dublin location, to the day of delivery to your stated delivery address.

PACKAGING

Your Haute Mama purchase will be wrapped in tissue paper and sealed with our signature stamp. All orders incased in our  purple  mailing bags (depending on the the order size and dimension) with the Haute Mama tamper proof seal. If your order is a gift, we will be happy to add a printed (or handwritten) gift card with your delivery if you wish . Just let us know what you want to say on the gift card at the time of placing your order.  Please note there is an extra charge for this service.

VAT

Haute Mama's prices include VAT for all EU customers.

INTERNATIONAL SHIPPING: DUTIES AND TAXES

For shipping destination outside the EU please note that your order will be shipped exclusive of import duties and customs charges: your order will be shipped as DDU (Delivered Duty Unpaid). In certain countries you may also be requested to pay additional import duties and local sales taxes at the time your order is delivered to you.

In the event that you wish to return any item, please note that import duties and local sales taxes will not be refundable by us.

EXCHANGES/RETURNS/REFUND

We want you to be delighted with you Haute Mama purchase or gift. We understand however that on occasion you may want to change or return an item for a different size or colour.

We strongly advise all customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of the original packaging.

You may return your goods to us and we will refund your purchase in full, except for the delivery charge, provided that the goods are received by us unused, in a perfect, saleable condition, with all tags attached. We will not accept returns for non-faulty items which have been worn and/or tags removed.

We also require that you return the goods to us within 15 days of the date on which we dispatched your original order.

We regret that certain lingerie items such as knickers cannot be returned and we would request that you check your sizing carefully when ordering these items. We will accept returns of bras. In the case of certain items of lingerie or swimwear, the original hygiene strip must be in place.

In the interests of hygiene and security we are unable to offer a refund on cosmetics, lotions or creams.

All items returned as ‘faulty’ will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as faulty.

RETURNS PROCEDURES

Goods are returned to Haute Mama at your own expense unless part of a 'free return shipping' promotional special.
We recommend that you send by recorded post and that you retain proof of postage as we cannot accept responsibility for items which are lost in transit.

If you wish to return goods you can contact 00353 0862362875 for the return address

HELP AND ADVICE

If you are unsure or need guidance on any aspect of our shipping and returns policy, please contact us by e-mail at info@hautemama.ie.
Or phone us from within Rep of Ireland Lo-Call 1890 987 101.